Frequently Asked Questions

Brightspeed offers the copper and fiber internet plans below. Call 1-833-964-4279 now or check your ZIP to find out just how fast Brightspeed is in your area.

Brightspeed Fiber internet plans in urban/suburban areas

Brightspeed Fiber plans run on a 100% fiber network to the home for some of the lowest latencies (lag times) on the market. Plus, fiber plans offer extremely fast download times and equal upload speeds for a better experience on activities that continuously send data in both directions (think gaming, video calls, and mobile/cloud apps).

• Fiber up to 200 Mbps, best for light internet use including browsing, social media, and streaming

• Fiber up to 500 Mbps, best for moderate internet use including virtual learning, working from home, video calls, and gaming

• Fiber up to 1 GIG, best for moderate to heavy internet use including competitive gaming, livestreaming, and advanced smart home automation

• Fiber up to 2 GIG, best for heavy internet use by power users or large households doing all the above

Brightspeed Internet plan in rural areas

Where fiber isn’t available, you can still get reliable Brightspeed Internet service up to 20 Mbps, without the data/speed caps you might see from a wireless or satellite provider.

Brightspeed plans start at the prices below, with available plans depending on your area. All Brightspeed plans include unlimited data over a reliable wired internet connection, plus no-contract terms so you have the freedom and flexibility you need. If you live in a fiber area, your price includes your WiFi router and free standard installation. Looking for new customer deals? Call 1-833-964-4279 for the most up-to-date offers.

Brightspeed Fiber Internet plans start at

Brightspeed Internet plan:

Let’s find out — enter your ZIP code below to check if you’re in a Brightspeed service area. Cross your fingers for fiber speeds!

Brightspeed currently offers internet and voice services in 20 states across the country:

• Alabama

• Arkansas

• Georgia

• Illinois

• Indiana

• Kansas

• Louisiana

• Michigan

• Mississippi

• Missouri

• New Jersey

• North Carolina

• Ohio

• Oklahoma

• Pennsylvania

• South Carolina

• Tennessee

• Texas

• Virginia

• Wisconsin

Brightspeed provides internet and voice services to locations in 20 states in the U.S. Visit our availability page to see if we serve your area.

See if Brightspeed is available in your area by visiting our availability page.

Check out our customer service page today for more information. To reach a Brightspeed customer service representative, call

During the order process, Brightspeed agents will assist you in choosing whether Tech Install or Standard Install is the best option for you.

With a Tech Install, a technician is scheduled to come inside the home, install the modem/router, and complete the outside connection work. With Standard Install, the customer is responsible for installing the modem/router. The technician will complete outside connection work.

Most Standard Installs require a technician to be dispatched into the field to activate the service. The Standard Self-Install fee covers the cost of the technician to complete the outside connection work. The technician will not be required to enter the customer’s home to complete activation.

If you experience issues while installing the service, you can call Brightspeed tech support at 1-855-889-0307 or visit brightspeed.com/getfaster for assistance. If tech support is unable to resolve the issue, a technician will be dispatched at no additional cost.

Yes, you can move your internet service to Brightspeed from another provider. Keep in mind that switching services may result in early termination fees from your previous provider. If you’d like to talk it through with a support agent, call 1-855-889-0307 or visit our customer service page for more details.

Visit our availability page for more information about where Brightspeed services are available.

Yes! If you’re moving to an area where Brightspeed service is available, you can easily transfer your service to Brightspeed internet.

Transferring your Brightspeed service is easy. All you need to do is add your new address to your Brightspeed account, and we’ll take care of the rest.

If you are in CenturyLink territory that is switching to Brightspeed, there may be short service interruptions as the services transfer.

If you are a new Brightspeed customer switching from a provider other than CenturyLink, do not cancel your old service before your new service is installed to minimize potential interruptions.

When you switch your internet service to Brightspeed, you will need Brightspeed-compatible equipment. Purchase or lease your gateway or modem at signup, and your installer will bring the necessary equipment.

There is no guarantee you’ll be able to keep your phone number when switching services. However, many providers allow you to port your number to your new provider when you switch. Make sure not to cancel your previous phone service until your Brightspeed service is installed, and contact your current provider to initiate the porting process.

Prices for business internet service from Brightspeed start at $50 per month. Specific prices and speeds available depend upon your location. To learn if we serve your area, visit our availability page.

Yes, you can combine your business internet and voice services with Brightspeed.

Brightspeed offers business internet services across 20 states in the Midwest and Southeastern U.S. We also offer voice services.

With so much of our daily lives moving online, the need for faster, more reliable internet access has never been greater.

Brightspeed believes that everyone should have access to the best internet service possible, and that’s what our copper and fiber networks provide. We want to ensure our customers receive accessible, inclusive, high-quality internet tp keep their lives moving forward.

Brightspeed is located in Charlotte, North Carolina.

If you are in a territory that is switching from CenturyLink to Brightspeed, there may be short service interruptions.

If you are a new Brightspeed customer switching from another provider, service interruptions depend upon the cancellation of your old service and the start of your new service.

When switching to Brightspeed service from another provider, you will need Brightspeed-compatible equipment. You can lease or purchase modems and gateways when you sign up, and the equipment will be provided at your installation.

There is no guarantee you can keep your home phone number when switching your service to Brightspeed. However, many providers will allow you to port your number to your new provider. To improve the chances you’ll keep your phone number, don’t cancel your current phone service before Brightspeed installation. Contact your provider and let them know you’d like to port your number to Brightspeed.

Brightspeed is an internet service provider bringing the latest in internet and home phone technology to 20 states across the Midwest and Southeast U.S. To see if we provide service to your home, visit our availability page and enter your ZIP code.