Who is Brightspeed?
Brightspeed is dedicated to providing accessible, reliable internet to the Midwest and Southeast regions of the US.
- Brightspeed Internet offers fast, secure service at affordable rates.
- With our simplified billing experience, you’ll never have to worry about hidden pricing or annual contracts.
- We’ve increased our customer support team, so a Brightspeed agent will always be available to help you with any questions.
Hello, we’re Brightspeed.
What is Brightspeed?
We’re your new choice in internet. We're focused on making internet simpler. We provide Fiber internet service to homes and businesses across the U.S., with straightforward plans, reliable connections, and support when you need it.
Is Brightspeed the same company as CenturyLink?
No. We acquired CenturyLink's residential internet business in many areas, so if you were previously a CenturyLink customer, you are now in good hands. We're committed to delivering the fast, reliable internet and support you deserve.
Why did my CenturyLink service switch to Brightspeed?
Your service switched because Brightspeed now serves your area. While the provider changed, our goal is to make the transition simple and deliver the reliable internet you deserve.
Does Brightspeed require an annual contract?
No. Enjoy the flexibility of no contract and no early termination fees on our Fiber internet plans.
Is Brightspeed Fiber available in my area?
We're expanding our Fiber network every day, but availability varies by location. Enter your address to see if Brightspeed Fiber is available where you live and explore the plans we offer.
Which states and areas does Brightspeed serve?
Brightspeed provides internet service across 20 states, with a growing Fiber network serving many rural, suburban, and small-town communities in Alabama, Arkansas, Georgia, Indiana, Illinois, Kansas, Louisiana, Michigan, Missouri, Mississippi, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.Â
Check Brightspeed's availability at your address and order today.
What internet services does Brightspeed offer?
At Brightspeed, we're committed to providing homes and businesses with 100% Fiber Internet and home phone services that help you do more of what's important to you.
I still have a CenturyLink-branded router; do I need to return or replace it?
Not necessarily. Most existing equipment works with Brightspeed service, so you can usually keep using your current router. If your equipment needs to be updated, we'll let you know and help guide you through the next steps.
Do I need new equipment when switching from CenturyLink to Brightspeed?
Most customers won't need new equipment when switching to Brightspeed. If your equipment needs to be updated, we'll let you know and help you get connected as smoothly as possible.
How do I contact Brightspeed customer support?
Whether you need help with your account, billing, technical support, or choosing a new internet plan, our Customer Service team is here to help. You can reach Brightspeed by phone whenever you need assistance.